Shipping & Returns

SHIPPING POLICY

• Swiss domestic orders ship within 1-2 working days with Swiss Post
• International orders 3-5 working days with UPS
• Unless a pre-order ship date is given
• Please note that for international orders the customer is responsible for covering and Duty/Customs fees that may occur when receiving internationally so please take this into account if you decide to order from outside of Switzerland
• Regulations for import duties and taxes may vary and we are unable to control nor predict their amount
• If you refuse a shipment from us, you are responsible for the original shipping charges and the courier cost

PRE-ORDERS

Customers who place pre-orders will be added to our priority waiting list. Items available on pre-order have an estimated shipment date, which indicates the date on which the item will be shipped from the warehouse. Pre-ordered items may be delivered before or after the estimated date. Bossalini cannot be held responsible for any delay, cancellation or any other exceptional circumstance that arises during the manufacture of a pre-ordered item.

Credit cards are debited when pre-orders are placed. If an order includes both items that are currently available and pre-ordered items, two deliveries will be made.

RETURNS

Returns conditions:

• The item is unworn and in original condition with all the tags still attached
• The item is packaged back into the Bossalini ziplock logo bag
• The item must be returned within 14 days of delivery date
• The item has absolutely no marks or stains
• The item does not have any odor (including deodorant, perfume, body odor or washing powder)

Book and Collaboration items are final sale.

The customer is responsible for the fees related to return shipment.

• Once your return has arrived at our warehouse, our team will then check that the items are in their original condition*. This process typically takes 7-14 business days.
• Once your return is accepted, a refund will be issued. For CH orders, the shipping fees related to the return will be deducted from refund. Funds can take 5-10 business days to appear in the account of your original payment method.
• You will be informed of your refund via email confirmation.
  

*Please note that if your item does not pass our checks, you will be notified via email. BOSSALINI reserves the right to reject returns beyond the return period limit, or items which are not in the original condition in which they were received. If this is the case, the package will be simply returned back to the customer and any shipping costs involved will not be covered by BOSSALINI.

For all other enquiries please email customerservice@shopbossalini.com

CANCELLING ORDERS

If you wish to cancel your order please, email customerservice@shopbossalini.com and include:

• Order number
• Name the order was made with
• Email address the order was made with
• A photograph illustrating the damage

Kindly note that we may not be able to guarantee your cancellation as your order may have been despatched prior to receiving tracking information.